Bursar’s Review Impact Report 2022

18 Impact Report Advice and Guidance Service ISBA members benefit from our advice and guidance on a range of issues, helping them resolve the challenges facing them in the management of their schools. We provide tailored support for their queries through our telephone and email helpline, web forums, and an extensive online reference library oering template policies and contracts they can download and adapt for their own school, along with a wealth of detailed briefing notes. We also distribute legal, regulatory and financial updates in our monthly compliance e-bulletins as well as four issues a year of our popular member magazine The Bursar’s Review. Every new member joining ISBA also receives a copy of our comprehensive reference document the Bursar’s Guide. ISBA bulletins and The Bursar’s Review magazine In addition to our longstanding monthly compliance bulletins, at the start of the pandemic, we launched our dedicated COVID-19 bulletins, initially published daily, then twice-weekly and now weekly. In the last two years we have published 146 COVID-19 bulletins for members (in addition to 22 monthly bulletins), updating schools on the latest regulatory guidance and providing practical advice. We continued to produce our termly members’ magazine The Bursar’s Review and, in 2021, published an additional two supplements to the magazine on sustainability for schools. These have proved popular amongst members and can also be accessed online in our reference library. Our third and fourth sustainability supplements will be made available to schools in 2022 (when we will also be launching a sustainability and environmental audit to help schools face up to the demands of net zero and decarbonisation). ISBA advice and guidance helpline ISBA’s advice and guidance helpline continues to answer significantly increasing numbers of queries from member schools. We responded to 7,428 queries from 1 January 2020 to 1 January 2022, compared with 2,462 in 2019 (which was more than double the amount of the previous year). The most popular topics for queries have been related to COVID-19, Teachers’ Pensions, HR, the Government’s Keeping Children Safe in Education (KCSIE) guidance, energy and target net zero, Brexit, safeguarding, DBS checks and the General Data Protection Regulation (GDPR).