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Issue 3 2020 09 www.hae.org.uk www.eha.org.uk E agle Plant Hire, which has grown exponentially in the past three years, investing heavily in its hire and transport fleet, has said the growth would not have been possible without the help of Syrinx software. The company had been using a pen-and-paper hire process since its inception and started looking at software in 2006. At the time, most hire companies were using manual processes, which meant that a lot of critical data was being lost, making it hard to compete with the “big boys”. Eagle Plant Hire’s vision included expansion beyond the handful of big customers it had at the time, and it was this that led the company to Syrinx, which provided the insight the company needed to grow and enhance its customer service. Thanks to Syrinx and Operations Director Gary Reynolds, the company’s customers now receive advanced reports that help clients pass health and safety inspections easily. The company has won a lot of business by using Syrinx’s customer reports to count down the days until a servicing is due and to send those notifications out via the task scheduler. These reports have completely turned businesses around. One customer’s Scotland region was the worst-performing region in the UK, with the company even failing audits. When it began working with Eagle Plant Hire, it became the best- performing region and has been every year since. Gary said that when he now trains new staff on the training version of the software, he is frequently told how much better the system is than those of their previous employers, and he was keen to praise Point of Rental’s support team. “Every issue, it gets dealt with. That’s all I can ask,” said Gary. “From the support team, to the reporting team, to the sales guy and the training guys…I couldn’t fault Point of Rental.” He added: “All in all, Syrinx is easy to use, self-explanatory and not hard work.” >> EAGLE PLANT HIRE BUILDS CUSTOMER SUCCESS WITH SYRINX